Refund policy
FLAT RATE RETURNS
At AMPEX we truly believe that our gear can be the gateway to experiencing and enjoying the outdoors. However, if you aren’t happy with your purchase, returns are accepted by mail within 60 days after the purchase date, with all original packaging and contents.
Please contact our Customer Service team for your return shipping label. You may also email the following information to Customer Service to receive a return shipping label:
- Customer Name as listed on receipt or confirmation email
- Order number
- Date of purchase
- Name/model number of product
- Reason for return
A flat rate restocking fee will be assessed based on the original order value:
- Orders under $49.99 (before tax) will have a flat $8.00 restocking fee deducted from your refund.
- Orders over $50.00 (before tax) will have a flat $15.00 restocking fee deducted from your refund.
- Orders of wearable AMPEX Gear will have a flat $3.00 return fee deducted from your refund.
Please note that it may take 3-5 business days for the refund to be credited to your account.
REPLACEMENT PARTS
We appreciate repairing gear and keeping it in use rather than discarding it for a replacement when a repair is possible. We strive to identify and stock common in-demand parts for all AMPEX gear. Please contact Customer Service to inquire about availability of replacement parts.
Replacement Parts are not covered by a warranty, and pricing includes a flat rate shipping fee.
ORDER CANCELLATION
You may cancel your order before you receive tracking information. Once the package ships, the order cannot be cancelled. Generally, orders will ship within one business day. You may return the order once you receive it.